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Right Care, Right Place

The Scottish Government is running a national campaign seeking to inform patients about how to access urgent care. In short:

  • If you need URGENT care patients can phone NHS24 on 111 (free to call from any phone) at any time, day or night.
  • In a medical emergency call 999 and ask for the ambulance service or go directly to A&E

We also provide a minor injuries service in our Practice area. There is always a clinician on duty when the GP Practice is closed who can be contacted by calling 111.

Right Care, Right Place

Practice closed for NHS Public Holidays

The Practice will be closed for the following NHS Highland public holidays:

Friday 14 October 2022

When we are closed there is a duty clinician based in the Practice area who can be contacted by dialling 111 (free from any phone) to speak to NHS24.

In an emergency dial 999 and ask for the ambulance service.

How to access our services UPDATED 08 AUGUST 2022

The surgery front doors remain open during normal Practice business hours.

Patients attending the surgeries should please still wear a face covering when inside the building. Anyone who has symptoms of a respiratory disease should not attend the surgery but instead phone us for advice.

We will continue to screen patients for the presence of respiratory symptoms when making appointments. The COVID19 pandemic is not over. To quote Jason Leitch, SG National Clinical Director, the pandemic is “about half way through” (NHS online conference 27/04/2022). We continue to ask these questions to protect our clinicians, staff and other patients.

This is our appeal to all our patients: if you have any respiratory symptoms (sore throat, headache, cough, fever, runny nose, loss of taste or smell, shortness of breath, unusual tiredness) please do not attend the surgery in person unless advised to do by speaking to a clinician. Call us for advice first. If any of our clinicians or a staff member develop a respiratory viral infection this could mean we can no longer provide a service. We are trying really hard to avoid this. Please help us to help you.

Covid Sense

Use of face coverings UPDATED 19 APRIL 2022

The legal requirement to wear face coverings in certain situations has changed but the Scottish Government guidance that covers the use of face coverings in healthcare settings remains in place.

Please wear a face covering if visiting the surgery. If you do so it will help us all reduce the risk of further infection. Please use your own preferred method of covering your mouth and nose that is made of cloth or other textiles and through which you can breathe. Patients who cannot wear a face covering are requested to make us aware of this before attending the surgery so we can make the appropriate arrangements.

Patients who develop any symptoms of respiratory disease should NOT attend the surgery. In this case please contact the surgery by telephone to rearrange your appointment or convert it to a phonecall.

Covid vaccination local programme UPDATED 13 JUNE 2022 

NHS Highland have announced they are holding further covid vaccination clinics in Gairloch Community Hall. The GP Practice and local NHS Highland staff are not involved.

For further clinic details phone 0800 032 0339 or check the NHS Highland website.

We encourage all eligible patients to receive your full course of covid vaccination. Roll up your sleeves!

Coronavirus COVID-19 Vaccination Status UPDATED 21 OCTOBER 2021

Please do not contact the Practice to ask for a Covid vaccination passport or status certificate as we are unable to provide any such document.

Follow the link below to the NHS Inform page that gives details of the new NHS Scotland Covid Status app.

Try searching for "NHS Scotland" in your app store to see the app. It is different from the Track and Trace app that has been available for some time. You will need valid photo ID (driving licence or passport) with you to complete the Sign Up process. The app also asks if you know your CHI number. This is helpful but not necessary to complete the process.

The app advises that you do not need to contact your GP Practice to ask for your CHI number.

Video consultations can be requested

We have the technology! If patients have a smart device connected to the internet with a camera (smartphone, iPad, laptop, PC + webcam, etc.) then we can offer a video consultation with clinicians. Clearly there will be circumstances when this is not appropriate, for example a blood test, but often video can offer a richer experience than a telephone call.

Please feel free to request a video consultation when booking your appointment. We can also offer an option to include more than one participant in the video consultation such as a relative who is living elsewhere. Practice link for video consultations:

How to order repeat medication

Our Vision Online Services repeat medication ordering is available. This service allows patients to login to a secure website and select your own repeat medication to order from what is available to you. The system will tell you if a request is in progress and allows the exchange of simple messages such as requesting additional medication that is not on your repeats list.

To sign up for online services you will need an email address and access to the internet. The email address must be specific to one person and not shared. To sign up telephone your local surgery and be prepared to confirm your identity over the phone and we will help you get set up for the service.

Patients can also request repeat medication either by calling their local surgery when we are open and choosing option 2 or by calling our dedicated phonelines on 712358 (Gairloch) or 731599 (Aultbea) at any time.

Useful websites UPDATED 29 APRIL 2022

NHS Inform - self isolation and self care advice for Scotland

Health Protection Scotland - more detailed guidance and evidence

UK Govt - guidance for employees and employers UK Govt advice

Scottish Government collected Covid-19 guidance SG Covid-19 guidance

Highland Council guidance for high risk Shielding patients

GP Near Me link for patients to access the video consultation service (needs either Chrome or Safari browser)

All questions relating to COVID-19 vaccinations


Tick bites and lyme disease

Ticks are small, spider-like creatures which feed on the blood of animals and humans. Some of them carry Lyme disease which is an infectious disease which can be treated with antibiotics if detected early. However the best way of protecting against Lyme disease is to prevent tick bites or if bitten to remove the tick safely from the skin as soon as possible.

The practice has a number of resources available to help patients deal with tick bites and for advice when concerned, including translated versions in French and German. They can be found on our Tick Bites webpage following the Tick bites link under Further Information.

Our practice patient information leaflet has been updated with the latest guidance:

Tick bites patient leaflet

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