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Latest News

New phone system from Tuesday 29 May

From Tuesday 29 May the Practice has a new phone system in place which offers new functionality for patients and for managing our incoming and outgoing calls. Our phone numbers are unchanged so please continue to contact your local surgery using 731221 for Aultbea and 712229 for Gairloch. The dedicated phone numbers for requesting repeat medication from each site are also unchanged.

Patients ringing the practice will notice some differences, including hearing a message to help you reach the right person. It may be that your call will be answered at the other site depending on how busy our lines are at the time. Patients should no longer expect to hear an engaged tone when the surgery line is busy.

With any significant change such as this there will be a period of training and learning needed for us all. We would like to apologise for any disruption which may be caused.

Remember, in a medical emergency please dial 999 and ask for the ambulance service.

New online Patient Services launched

Patients registered permanently with the Practice may now register for our new Patient Services. From any web browser, at any time patients can then:

  • Book regular GP or Advanced Nurse Practitioner appointments
  • Cancel any appointments (including with a practice nurse)
  • View your list of authorised repeat prescription medication
  • Request repeat prescription medication

This is a new online service which provides additional functionality from what has been available previously from the Practice.

To access Patient Services patients will need to register using an email address that is unique to them. We will also need to verify your identity. The easiest way to register for Vision Online Services is to visit your local surgery and speak to a receptionist.

To confirm, the services available are booking & cancelling appointments plus requesting repeat medication. In Scotland there is no current facility for viewing online the patient summary medical record. This and other services may be added in the future.

Our existing “order your repeat prescription online” system which works via email will be phased out as patients transition to using new Patient Services.

The Patient Services website can be accessed from:

www.patient-services.co.uk

For further help, including Video Tutorials and Frequently Asked Questions follow this link:

https://patientservices.helpscoutdocs.com

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