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Latest News

Service changes

For more than 3 years we have been trying to recruit a GP to replace Dr Ramsay who retired in January 2015. We have had Dr Peter Grenfell working with us since late last year but he is leaving us in August. Previously we were able to plug the gaps in our rota with locum GPs but this option is also no longer readily available.

We need to make some changes to how we work so that GP services in the local area can be sustainable, both during the day and “out of hours”.  We met with representatives of the Aultbea Community Council as well as other interested parties as the Aultbea surgery would see the greatest effect. There was a well attended public meeting held in Aultbea Hall on 9 August to discuss the changes.

We have produced a Patient Newsletter which explains the changes, gives some of the background to the national issues that we are experiencing with GP recruitment and addresses some of the questions that have arisen.

Service changes newsletter

New online Patient Services launched

Patients registered permanently with the Practice may now register for our new Patient Services. From any web browser, at any time patients can then:

  • Book regular GP or Advanced Nurse Practitioner appointments
  • Cancel any appointments (including with a practice nurse)
  • View your list of authorised repeat prescription medication
  • Request repeat prescription medication

This is a new online service which provides additional functionality from what has been available previously from the Practice.

To access Patient Services patients will need to register using an email address that is unique to them. We will also need to verify your identity. The easiest way to register for Vision Online Services is to visit your local surgery and speak to a receptionist.

Video link - registering for online patient services

To confirm, the services available are booking & cancelling appointments plus requesting repeat medication. In Scotland there is no current facility for viewing online the patient summary medical record. This and other services may be added in the future.

Our existing “order your repeat prescription online” system which works via email has now been closed down. Patients who previously used that system should contact their local surgery to register for the new service, as above.

The Patient Services website can be accessed from:

www.patient-services.co.uk

For further help, including Video Tutorials and Frequently Asked Questions follow this link:

https://patientservices.helpscoutdocs.com

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