Scottish & Southern Electricity Network – Priority Service Register

If you, or someone you know, might need extra support in a power cut, you can join the free Priority Service Register.

With priority services, you will be given advanced notice of potential disruption to your energy supply and a dedicated support line for your needs.

Who is eligible?

You may want to be on the register if you:

• Are deaf or hard of hearing
• Have a disability
• Live with children under five
• Are blind or partially sighted
• Have a chronic illness
• Use medical equipment/aids reliant on electricity
• Are over 60
• Temporarily need extra support

Of course, everyone has different needs so feel free to contact them to discuss your requirements.

What do they aim to offer?

Priority treatment during planned or unplanned power cuts

You will receive regular power cuts updates 24 hours a day. If we need to switch off your power to carry out essential maintenance they’ll contact you, or your nominated contact, in advance.

Connection to local emergency services

They work with local authorities, emergency services and agencies, like the British red cross, to provide extra support to people on the register.

Emergency power supplies

If you use medical equipment or aids reliant on electricity they aim to provide extra support during prolonged supply interruptions.

Safety advice tailored to your needs

When requested, they will offer you advice on how to prepare for a power cut in a format that suits your needs, e.g. braille, textphone, easy read, audio CD or a language other than English.

(you can also access their home emergency plan template at Home emergency plan Template)

Provisions for your community

During severe weather events and prolonged power outages, our access to local welfare vehicles help us in our aim to provide meals, drinks, warmth and charging points.

Peace of mind

They offer a service where you can agree a password to use when dealing with staff at Scottish and Southern Electricity Networks. That way they can look after your personal safety and home security.

and all the priority services are FREE

Need to speak to them?

Call on – 0800 294 3259

Text Phone – 0800 316 5457

If you need a BSL Interpreter – BSL InterpreterNow

Or have a look at their website online – SSEN PSR Website